Frequently Asked Questions Regarding Truck Freight
Question: Why do my parts need to be shipped by truck?
Answer: When Items that are too large to go by our normal carriers, they are shipped Truck Freight.
Question: How is my freight price obtained?
Answer: Freight pricing is based on multiple factors such as the shipment's freight class, density, route, and even how the items are packaged. We contact a freight carrier and obtain shipping costs. We then add this to you order.
Question: What do I or the freight company need to know about delivery?
Answer: You should know that your address (receiving location) needs to be adequate to accommodate a semi-truck.
Money Saving TIP: Typically we encourage you to provide a commercial address for delivery. Commercial locations/facilities can accommodate a large truck delivery and rates are often much less expensive.
Question: What happens when I place an order that requires truck freight?
Answer: After your order is placed and we contact the freight company for rates, we call you and advise the specific details of the shipment.
Questions: What are the meanings of classifications?
Answer: Each item is classified within specific carrier guidelines. These guidelines are the class of an item and the related costs, density and inherent risks of transporting such an item. All items shipped by MAM have been evaluated as to the most economical fright classification prior to shipping.
Question: How will this item be unloaded?
Answer: The carrier delivers to your destination and it is available to you at the “end of their trailer”. It is your responsibility to be able to get it off the truck,
Question: What about heavy items like motors, transmissions and complete front ends?
Answer: If you are going to need a truck with a lift gate, we need to know that in advance of getting a quote for freight costs. If your items are to be delivered to a location with a freight dock, we also need to know that information.
Additional Ordering and Truck Freight Information Needed:
Your order will not be process until we receive YOUR approval and additional information for the freight delivery. If we do not get your approval after 7 days, your order will be cancelled.
Make sure to provide a current telephone number. Shipping carrier will usually contact you directly to arrange a delivery date and time.
Someone should be present for delivery to sign for the shipment.
Check to make sure the shipment arrives in good condition and note any damage on the shipping receipt before the driver leaves.